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The Ministerial SERVICOM Unit (MSU) was established in the Federal Ministry of Information and Communications on the 22nd of March, 2005.
VISION
To be the best Service Delivery outfit among the Ministerial SERVICOM Units of Ministries, Departments and Agencies (MDAs).
MISSION
To coordinate and monitor the implementation of Service Delivery Programme in the Ministry of Information and Communications by ensuring effective and efficient Service Delivery to the public in an efficient, timely, transparent and patriotic manner.
MANDATE
Spearheading the strategy for implementing Government’s Service Delivery initiative by positioning the Ministry for effective Service Delivery.
CLIENTS
•Staff of Federal Ministry of Information and Communications, Headquarters and out stations
•Staff of Ministry’s Parastatals.
•Nigerian Citizens.
•Foreigners.
•International Organizations.
•SERVICOM Head Office.
FUNCTIONS/ACTIVITIES;
(i)To spearhead the Ministry’s Service Delivery Initiative through SERVICOM compliance.
(ii)To produce, review and monitor performance of Service Charters from the Ministry and its Parastatals.
(iii)To manage the Ministry’s Customer Relation Policy including providing opportunities for customers’ feedback on services.
(iv)To institute a procedure including Grievances Redress Mechanism for the Ministry and its Parastatals.
(v)To institute appropriate Market Research techniques in identifying customer’s needs and expectations.
(vi)To ensure the promotion of quality assurance and best practices in the Ministry’s performance and its function.
(vii)To provide a comprehensive and effective training policy for frontline staff on Customer Relations and related matters.
(viii)To disseminate best practices and other tips on Services Delivery Improvement.
(ix)To serve as a link between the Ministry and SERVICOM office.
(x)To serve as the secretariat of the Ministry’s Service Delivery Committee.
(xi)To manage links with strategic partners and other stakeholders on Service Delivery Market Research, Customer care/relations etc.
(xii)To facilitate a safe and a conducive working environment for Staff at all levels of Service Delivery.
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